General sales terms and conditions for YDOLO

1. Identification

BV Pro Sales Care, hereinafter referred to as ‘YDOLO’ Kweekstraat 104, 8560 Wevelgem (Belgium) VAT BE 0736.777.356 Email: info@ydolo.be Website: www.ydolo.be

2.General

The website of YDOLO offers its customers the opportunity to purchase items from its web store online.

These general terms and conditions apply to every order placed by a visitor to this website (hereinafter referred to as the ‘Customer’). By placing an order through the web store of YDOLO, the Customer expressly accepts these general terms and conditions, thereby agreeing to their applicability, to the exclusion of all other conditions.

To place an order, the Customer must be of legal age. In the event the Customer is a minor, the order must be placed by the parents or legal representative.

3.Prices

All prices listed are expressed in EURO, always including VAT, and any other taxes or charges that the Customer is obliged to pay, unless otherwise stated. If delivery, reservation, or administrative costs are charged, this will be stated separately.

All offers are valid as long as they are included on the website of YDOLO. The indicated prices are subject to change at any time. If an order is placed, the price applicable at the time of the order applies to that order, except for obvious errors or mistakes in pricing.

The indication of price refers exclusively to the items as they are described in words. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.

4. Offer

Despite the utmost care taken in compiling the website of YDOLO, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious errors or mistakes in the offer do not bind YDOLO. YDOLO is only bound to a best efforts obligation regarding the accuracy and completeness of the information provided. YDOLO shall not be liable in any way in case of manifest material errors, typographical errors, or printing errors.

If the Customer has specific questions about, for example, sizes, color, availability, delivery time, or delivery method, the Customer is requested to contact our customer service in advance via email at info@ydolo.be.

The offer is valid while stocks last and can be adjusted or withdrawn by YDOLO at any time. YDOLO cannot be held liable for the unavailability of an item. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

5. Online Purchases

The Customer can purchase items on the website and must follow the steps described there, such as selecting the desired items and quantity, going through the payment process, and providing personal information necessary for, among other things, receiving the purchase receipt and the delivery of the items. Each step in the sales process is explained on the website. The Customer has the opportunity to review and correct their order before proceeding to payment.

The purchase is only concluded upon receipt of the confirmation email from YDOLO.

During the purchase, the Customer will have the opportunity to familiarize themselves with these general terms and conditions and the privacy policy. The purchase of goods implies acceptance of these terms and conditions and the privacy policy.

The Customer will always receive a purchase receipt via email containing a summary of the main purchase details. The Customer is responsible for keeping this email for their records. If the Customer does not receive a purchase confirmation, they can contact YDOLO via email at info@ydolo.be.

YDOLO operates exclusively in the territory of Belgium, the Netherlands, and Luxembourg. An order can only be accepted if the delivery address is located in Belgium, the Netherlands, or Luxembourg.

6. Delivery and Transfer of Risk

All items are delivered to the address provided by the Customer. The Customer is responsible for the accuracy of the provided email address and postal address.

The agreed delivery times are indicative and do not bind YDOLO strictly. Any delays, if not truly unreasonable and solely attributable to YDOLO, cannot therefore lead to the dissolution of the contract and/or the obligation to pay any compensation.

Changes to the order automatically mean that the predetermined delivery times are reasonably extended.

The risk of loss or damage passes to the Customer from the moment he (or a third party designated by him, who is not the carrier) physically possesses the items. However, the risk already passes to the Customer upon delivery to the carrier if the carrier has been instructed by the Customer to transport the items and this choice was not offered by YDOLO.

7. Force Majeure

In the event of “force majeure,” even if it does not lead to permanent and/or absolute impossibility of performance, YDOLO is automatically authorized to suspend its obligations or unilaterally cancel them, after notifying the Customer thereof. In that case, YDOLO cannot be held liable for any damages. Customers who, in their capacity as consumers, purchase items online from YDOLO, meaning any natural person acting for purposes outside their trade, business, craft, or professional activity (hereinafter referred to as the ‘Consumer Customer’), have the same right.

8. Ownership

The delivered items remain the exclusive property of YDOLO until full payment by the Customer.

9. Payment

The items can be paid for using the online payment methods listed on the website. The Customer is responsible for any fees charged by their financial institution for transferring the purchase amount to YDOLO.

After payment, the Customer will receive an invoice by email, if desired. If the Customer wishes to receive the invoice by regular mail, an additional fee of 15 EUR per invoice will be charged.

10. Herroepingsrecht & retourneren 

The provisions of this article apply only to Consumer Customers.

The Consumer Customer, meaning any natural person acting for purposes outside their trade, business, craft, or professional activity, has a period of 14 days to revoke the distance contract without giving any reason and without incurring any costs other than those mentioned in Article VI.50 § 2 WER and Article VI.51 WER. The withdrawal period expires 14 calendar days after the day on which the Consumer Customer or a third party designated by the Consumer Customer, who is not the carrier, physically receives the item.

To exercise the right of withdrawal, the Consumer Customer must notify YDOLO of their decision to withdraw from the contract within the aforementioned period through an unequivocal statement (e.g., in writing by post, fax, or email) and take immediate action to return the items undamaged and unused. The direct costs of returning the items are borne by the Consumer Customer. Only items in their original packaging, together with all accessories and the invoice or purchase receipt, can be accepted for return. After the consumer has indicated their intention to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must provide evidence that the goods have been returned in a timely manner, for example, by means of a proof of shipment.

If the Consumer Customer withdraws from the contract, YDOLO will refund all payments received from the Consumer Customer up to that point, including the standard delivery costs, within 14 calendar days after YDOLO has been informed of the Consumer Customer’s decision to withdraw from the contract. In sales contracts, YDOLO may wait to refund until it has received all the goods back or until the Consumer Customer has provided evidence of having returned the goods, whichever is earlier. Any additional costs resulting from the Consumer Customer’s choice of a delivery method other than the cheapest standard delivery offered by YDOLO will not be refunded.

YDOLO will refund the Consumer Customer using the same means of payment as the Consumer Customer used for the original transaction, unless the Consumer Customer expressly agrees otherwise; in any case, the Consumer Customer will not incur any fees for such refund.

The Consumer Customer cannot exercise the right of withdrawal for:

• the delivery of goods made to the specifications of the Consumer Customer or clearly personalized;
• the delivery of perishable goods or goods with a limited shelf life;
• the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
• the delivery of goods that, by their nature, are irreversibly mixed with other items after delivery.

For the withdrawal, the Consumer Customer can use the model form in Annex 2 to Book VI of the Economic Law Code:

I hereby inform you that I am withdrawing from our contract regarding the sale of the following goods [goods] / provision of the following service [service].

Ordered on [date], received on [date].

Consumer’s name, consumer’s address, date, consumer’s signature.

Only complete and send this model withdrawal form if you wish to withdraw from the contract:

To BV Pro Sales Care Kweekstraat 104 8560 Wevelgem Belgium

Or

info@ydolo.be

11. Complaints and Liability

Unless acceptance of delivery has been expressly made, complaints regarding the conformity of the delivered items must be made by registered letter and substantiated within 7 working days after delivery and in any case before the items are put into use and before the packaging is opened, under penalty of forfeiture.

The legal guarantee applies to the goods purchased by the Customer from YDOLO. In the event of discovering a hidden defect, the Customer must inform YDOLO as soon as possible.

YDOLO’s liability towards the Customer is in all cases limited to direct and foreseeable damage to the delivered goods and is limited to the maximum amount invoiced and received for the order. Neither party shall be liable to the other for any delay or non-performance of its obligations if such delay or non-performance is due to a “force majeure” event.

Complaints submitted to YDOLO will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, YDOLO will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved amicably, a dispute arises that is subject to dispute resolution.

In the event of complaints, a consumer should first contact YDOLO. If the web store is affiliated with Stichting WebwinkelKeur and complaints cannot be resolved amicably, the consumer should contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this web store has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is still not reached, the consumer has the option to have their complaint handled by the independent dispute resolution committee appointed by Stichting WebwinkelKeur, whose decision is binding and both the entrepreneur and the consumer agree to this binding decision. There are costs associated with submitting a dispute to this dispute resolution committee, which must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

A complaint does not suspend the obligations of YDOLO unless YDOLO indicates otherwise in writing.

If a complaint is found to be justified by YDOLO, YDOLO will, at its discretion, either replace or repair the delivered products free of charge.

12. Intellectual Property

All elements of the YDOLO website are protected by intellectual property rights and are the exclusive property of YDOLO.

13. Miscellaneous Provisions

If any provision of these terms and conditions is declared invalid, illegal, or void, it shall in no way affect the validity, legality, and enforceability of the other provisions.

The failure at any time by YDOLO to enforce any of the rights listed in these terms and conditions, or to exercise any right thereof, shall never be construed as a waiver of such provision and shall never affect the validity of these rights.

In the event of a dispute, only the commercial court of Ghent, division of Kortrijk, shall have jurisdiction.

With regard to the Consumer Customer, in the event of a dispute, only the courts designated by Article 624 of the Judicial Code shall have jurisdiction. Belgian law applies.